Please read these terms and conditions carefully before you book.
Please note that we only deal with the lead booking name in all subsequent correspondence, such as changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name. It is your own responsibilty to ensure the accuracy of the personal information of yourself and of all the person travelling on the booking. You are also responsible for passing on any information regarding the booking to all other persons travelling on that booking, such as booking changes, cancellations or copies of booking confirmations.
It is your responsibility to
– ensure that you and the persons travelling with you comply with the supplier’s terms and conditions, the health and safety instructions and certain restrictions based on age, health, weight, height
– declare any health issues of yourself and of the persons travelling with you that may prevent from participating the excursion or that may cause potential risk to yourself or others.
– ensure that you and the persons travelling with you are suitable for the excursion you book and that you are fit enough to join it
– be aware of the level of the excursion and about the necessary experience, if required
We advice that you are insured on your holiday. If you are under 18 years old you must be accompanied by an adult. Conditions are also always explained in the details of the excursion.
Always check the excursion you booked, the number of persons and the date. Booking confirmation will be sent to the email address you provided. If not, please contact us.
All prices on our website are accurate at the date published, but we reserve the right to change the prices at any time.
The price you pay does not include any service which is not listed in the booking confirmation.
You must ensure that all names and details of the booking are correct. If there is something to correct, please contact us straight away after checking your booking confirmation. When changing your excursion details, the price of your excursion will be based on the price that applies on the day you make the change.
If you want to cancel your booking, you must contact us as soon as possible. Any cancellation must be reported 24 hours before the beginning of the excursion, otherwise you may be liable for the full cost. This will be up to your excursion supplier. Once your excursion is cancelled you will receive a cancellation comfirmation via email. If not, please contact us.
Excursions may be changed or cancelled from our side due to weather conditions or due to events beyond our control.
If we have to make a change in your booking, we will inform you straight away. You have the possibility to either accept the change or to cancel the excursion and we will give you a full refund.
If for example there are not enough people booked on your excursion, we may cancel it. We reserve the right to cancel your excursion in any circumstances. In that case you always get a refund.